Choice Hotels Sucks Customer Reviews and Feedback

From Everything.Sucks

Revision as of 17:30, 25 September 2020 by Andrcas (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Choice Hotels International, Inc. is a hospitality franchisor based in Rockville, Maryland, United States. The company, which is one of the largest hotel chains in the world, owns several hotel brands ranging from upscale to economy.

Robin angrily mentioned, "WHAT A TOTAL DISGRACE! Choice Hotels even has this 50 year property in their portfolio, which has NEVER been renovated. It cost me 24K points, approximately $2,800!!! plus $50 cash. I found out AFTER leaving they had begun renovating the opposite side of the hotel - they are NOT what anyone with a sane mind who travels would call renovated, but at least the baseboards weren't full of mold and black scum that can NOT be cleaned. My toilet seat kept falling off in middle of night, a real joy. ANCIENT wall A/C rattles and whines so you can't sleep. Bars / Shelves in fridge missing. ANCIENT wall hair dryer, white when new 20 yrs ago, black and full of dirt which cannot be cleaned, its just TOO DAMN OLD AND SCUMMY from 1M hands on it!"

Reviews

Tell the world why Choice Hotels sucks!
CLICK TO RATE

I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.

Refresh

Enter Code

Former Employee - Director says

"Sr. Leadership shows no regard for the welfare of its associates by retaining executives who create a fear-based culture. No momentum in culture because the company cannot keep its talent and shows no serious steps towards rectifying it."

Former Employee - Director says

"Executive leadership plays on like the band on the Titanic as if all is well, while everyone runs for the life boats. For those left behind, their fate is equally cold and dark. Marketing and Distribution is a disaster, run by authoritarian rule at the C-suite level and is always in search of the shiny new thing. New ideas that aren't in line with the C-suite's thoughts are immediately and brutally crushed. As others have mentioned, Sales is a disaster because of the revolving door of VP's who are hired and then quickly fall out of favor with the CCO, who then fires them and starts the cycle over again. While it's most pervasive in Sales, this is the fate for many in Marketing and Distribution. Once you fall out of favor with the CCO, it's widely accepted that your career is done and you'll be bullied and shut out until you leave or are forced out. Sycophants are rewarded and people with zero experience are put in roles that they're seriously under-skilled for. Every project or initiative is a fire drill. There's no CMO, which, for a company that relies so heavily on marketing, is both shocking and glaringly apparent in terms of the priorities that are handed down from the C-suite. Executive infighting is common, pitting their teams against one another and making life hell for the managers that have to work among each other for the good of the overall business."

Front Desk Receptionist (Former Employee) says

"Better hope you don't have somebody died in your family and your life turned into a mess because you'll get fired. oh but they'll write you up for something completely different than what they actually fired you for.It's laid-back and chillEverybody there starts drama and lies"

Guest Service Agent / Night Auditor (Former Employee) says

"Not a good place to work. This corporation is very unethical in more ways than one. Run from them! They will stir up trouble behind your back, then fire you for confronting them about it. Management is scandalous, high turnover rates here and they will blacklist you from getting other jobs at hotels if you quit because they won’t pay you much."

Houseman (Former Employee) says

"Job was horrible hotel staff was rude management was the worst didnt know one care about doing anything right this job was a really bad decision needs new ownership"

Housekeeper (Former Employee) says

"The manager was terrible she couldn't manage well at all. We were always understaffed and forced to do extra work and the high turnover rate didn't help either many people left the job after only a day. The manager refused to hire someone to do the massive amounts of laundry we had so I had to go up and down 3 floors several times a day to see if there were any clean sheets/blankets."

Customer Service Representative (Current Employee) says

"No clear direction on the company's future .the company pays well but no one is very happy. Will never be a leader in the new book tools needed to compete in the 10 years ....Scary really !Pay goodAngry management style"

Housekeeper (Former Employee) says

"I worked there for seven months and it was under the table illegal though I cleaned at an average of five to seven rooms seven days a week only getting a break if nobody stayed at the hotel. I called only once when my husband passed away. No doubt in my mind that I should have been paid way more than $100 a week since I made way below minimum wage and wasn't able to maintain my car. If the environment was better, it was a job I liked, but it was exhausting and stressful due to lack of proper support. Ranger needs a hotel, but it needs to be managed legally.Tips were mineWasn't paid a decent wageThank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the Indeed page of the company that owns the hotel at which you were employed."

Front Desk Clerk (Current Employee) says

"Suck they lied about hours Don't work there.. They don't appreciate hard and loyal workers Don't take the time to train people Very unprofessional atmosphereThank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the Indeed page of the company that owns the hotel at which you were employed."

Front desk (Former Employee) says

"The hotel wasnt the issue or the team I believe the team was perfect the issue in this particular hotel is the General manager the way she act and treat the employees is disgusting and childless is crazy ,no training but if you ain't handle your business is ok to tell corporate your employees did it good game !!Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the Indeed page of the company that owns the hotel at which you were employed."

Desk Clerk/Receptionist (Former Employee) says

"An unclean lobby environment with torn dirty carpet. The kitchen was not kept properly clean. Desk clerks had to maintain the dining area/kitchen. The place seems to attract persons of low standards as they were the majority of guests. Listened to other employees complain about wages, owner, some guests, fellow employees, some quit without notice and this includes me because I was treated badly. I came in to replace the day clerk on Sunday, the manager called and asked me to do this and I said yes. When I arrived, I was told to clean rooms, do laundry, etc. I can do none of that as I have no experience in either. I suspect it was the night clerk and not the owner who told me to do all this because she was a housekeeper and laundry employee anyway and could not keep up with the front desk work. I hated this job!Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the Indeed page of the company that owns the hotel at which you were employed."

Comfort Inn (Current Employee) says

"Absolutely terrible place to work. The management treats you like dirt. Only gives her daughter and grandchildren holidays off, and makes everyone else work holidays. No overtime. Micro-manager. Take my word for it, terrible place to work.Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the Indeed page of the company that owns the hotel at which you were employed."

Lead Maintenance Technician (Former Employee) says

"Kids running the show and they cant even put a vaccum together but wanna tell u how to do maintenance and pm and emp. pocket cash rooms n mold n roomsRoom discountsEverything else"

Senior Billing Analyst (Current Employee) says

"A typical day is full of meaningless meeting with micro management and the workplace culture is stressful.The hardest part of my job is making time to work in the office. We are reduced to working on weekends for lack of office time for working.work from hometerrible healthcare"

Front Desk Supervisor/ Agent (Former Employee) says

"My job was to Check in ALL guests (Reservation and Walk-in) as well as set future reservations for any guest that needed a reservation. I also had to answer phones, Respond to guest emails, Address complaints, Handle large amounts of cash along with Debit/Credit transactions. My Goal each day was to make sure each guest was comfortable in rooms, Unhappy/Unsatisfied guests always received the satisfaction they desiredMeeting guests from all over the worldNo benefits nor pay increase"

Comfort Inn housekeeper (Former Employee) says

"They treated employment bad as well as rooms and other people. They use foul language. The customers complain about spots being on sheets and mattresses but they don't do anything."

Front Desk Clerk (Current Employee) says

"poor salary and no benefits at all.... but it is a very nice place to work since you always have 40 hours a week. co workers are nice.. management is very poor .... no rights for the employees spaecially the housekeeping,you make 40 hours a weekno health care ... no holidays..."

Housekeeping Supervisor (Former Employee) says

"not paied enough for the work I did.job wasn't worth the time to go.dont recumend this to no one its not the job anyone should do for the few hours and the multipul duties you have to do.nonedont pay good"

House keeper (Former Employee) says

"I was super excited to start working here and then when they finally put me on the other housekeepers(girls) were snobby and rude (heather , mik-aylee and Cina ) i spoke to the new manager briefly and he was very rude as well. It was very disappointing. I went home crying most days .Discounts /relocating opportunitiesThe employees"

AUDITOR and FRONT DESK (Former Employee) says

"This was the worst dead end job I have ever had, but the people that worked there were great. The owners were nice, but focused only on spending less while expecting management to drive more revenue. I walked away from a management opportunity here because I saw it only as an opportunity to fail. One of the easiest jobs I ever had, but also one of the lowest paying jobs I had in awhile.Lots of down time, great people to work withVery poor work environment"

Guest Service Representative (Current Employee) says

"I didn't like working for this company. They were like Hitler when it came to the life and work balance absolutely terrible. I was told I was being considered for a full time position and stopped from putting in my 2week notice and turned down job offers all because of a lie my supervisor told me. I wouldn't recommend this company to anyone.Working from homeThe lies, and how nasty they are about schedules"

Supervisor (Former Employee) says

"remember the people calling to make reservations. good management team. gave out new information as soon as possible. center has closed its Grand Junction locations."

Nenad says

"Made reservations one month before check in. Also got confirmation and welcome email five days before check in. Arrived at hotel and front desk person informed us about cancellation. Cancellation was made on check in day. Literally we were left on the street. Have never got any info about cancellation until we appear on the front desk. Contacted customer support but no help. Terrible experience "

Social Media

In The News

Everything.sucks is a non-profit organization and communications forum for social activism. This website allows users a voice to share their point of view online about what sucks in the world.

We occasionally buy a dot sucks domain and point it at a specific page. We do this to bring awareness to our site and because, well, we love the dot sucks domain. If you ask us if we would sell the domain, our answer is simple. Absolutely not. We will give it to you.

If the domain pointing at this page inspires passion in you and you want to build a fuller site around it, you can have it. That’s right, we will simply give it to you. We want to promote more sites on the Internet where people can share their voices.

To make it as simple as possible for you to have this domain, simply take this Authorization Code to your favourite domain name registrar, and they can transfer it right to you.

AUTH CODE: ^-hF@5RL7huM:hJ9

We are all about feedback. If you have some thoughts for us, you can email us at feedback@everything.sucks